Privacy Policy
Effective Date: April 20, 2026
SymTrain ("SymTrain," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website, platform, and related services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
We may collect personal information you voluntarily provide, including:
- Name, email address, company name, and job title
- Information submitted via contact forms, demo requests, or other communications
- Any information provided during onboarding or account setup
1.2 Platform and Simulation Data
In connection with your use of the Services, we may collect:
- Inputs, responses, and interactions within simulations
- Performance metrics, proficiency scores, and training outcomes
- Usage patterns, activity logs, and engagement data
1.3 Automatically Collected Information
We may automatically collect:
- IP address, browser type, and device identifiers
- Pages visited, session duration, and navigation behavior
- Referring URLs and interaction data
We use the following analytics and marketing tools:
- Google Analytics
- HubSpot
2. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services
- Deliver simulation-based training and generate coaching feedback
- Improve system performance, functionality, and user experience
- Communicate with users regarding Services, updates, and support
- Analyze usage trends and system effectiveness
- Enforce our rights and comply with legal obligations
3. AI and Data Processing
SymTrain utilizes artificial intelligence technologies to support simulation-based training and coaching.
- User inputs are processed to generate simulation responses, performance scores, and coaching feedback
- AI-generated outputs are intended to support human-led training and management processes, not to serve as sole inputs to employment or compliance decisions
- Data may be used in aggregated and anonymized form to improve system performance
- Customer data is logically isolated and is not used to train shared AI models across customers
SymTrain does not sell personal information.
4. Disclosure of Information
We may disclose personal information:
- To service providers that support the operation of the Services (e.g., hosting, analytics, CRM systems)
- To comply with legal obligations, court orders, or governmental requests
- To protect the rights, property, or safety of SymTrain, users, or others
We do not sell or rent personal information.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
- Encryption in transit and at rest
- Role-based access controls and authentication mechanisms
- Logical data segregation between customer environments
- Ongoing monitoring and security practices
No security measure is absolute. We encourage customers to implement appropriate internal controls for their use of the platform.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide the Services
- Improve system performance
- Comply with legal, contractual, and operational requirements
Upon request or account termination, we will handle personal data in accordance with our Data Processing Agreement and applicable law.
7. Your Rights
You may have the right to:
- Request access to your personal information
- Request correction or deletion
- Object to or restrict certain processing activities
Requests may be submitted to: info@symtrain.ai
8. Cookies and Tracking
We use cookies and similar technologies to:
- Analyze website usage
- Support marketing and campaign attribution
- Improve performance and user experience
See our Cookie Notice for more details, including how to manage your preferences.
9. Third-Party Services
The Services may integrate with third-party providers, including:
- Google Analytics
- HubSpot
These providers process data in accordance with their own privacy policies. SymTrain is not responsible for the data practices of third-party services.
10. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of the Services following any update constitutes acceptance of the revised policy.
11. Contact Information
For questions regarding this Privacy Policy, contact:
info@symtrain.ai