Request a Trial
Request a Trial
Run a Sym
Run a Sym

Train and Develop the Best Agent Workforce in Your Industry

In half the time, for half the cost
Request a Trial
Request a Trial
Run a Sym
Run a Sym
Reduction in training time
50 %
Increase in time-to-proficiency
40 %
Increase in NPS & CSAT
25 %
Decrease in AHT
32 %
Use Cases

Improve Training & Development Across the Entire Agent Lifecycle

Pre-Hire
Assessment

SymTrain streamlines candidate screening processes, helping you identify skill gaps from the initial interview. Assess 3 times as many candidates compared to traditional methods while ensuring quality hires

  • Screen through realistic AI simulations
  • Uncover skill gaps before day one
  • Cut time-to-hire by up to 22%
  • Reduce new-hire attrition

22%

Faster hiring with AI-Powered Candidate Screening

New Hire Onboarding
and Training

SymTrain delivers AI-powered role-play training that builds real-world confidence from day one. New hires reach proficiency 50% faster without long nesting periods and step into real-world work fully prepared

  • Train with realistic AI role-play
  • Eliminate nesting periods
  • Personalized learning for every agent
  • Reach proficiency 50% faster

50%

Faster Proficiency with Automated Role-Play

Ongoing Coaching and
Agent Development

SymTrain uses AI to turn real call data into personalized coaching scenarios. Agents receive consistent, targeted feedback that drives measurable performance gains, freeing managers to focus on strategy

  • Automated coaching from real call data
  • Personalized feedback for every agent
  • Continuous performance improvement
  • Manager time freed for strategic work

7-9%

Improved Agent
Performance

Your agents can reach proficiency faster, while reducing attrition and delivering better outcomes.

See how SymTrain can impact your KPIs

Estimate your ROI
Estimate your ROI
Trusted by Industry Leaders
United Healthcare
bswift
bcbs
optum
T-Mobile
Broad River Retail
hgs
working solutions
arise
startek
etech
alorica
mutual of Omaha
synovus
CNO
Home Run
citizens

Build best-in-class
AI Simulation training and development programs

  • Deploy in weeks, not months with a user-friendly Simulation Creation Studio
  • Improve performance across agent lifecycle with advanced AI Simulated training seamlessly from hiring to onboarding to upskilling
  • Turn real customer interactions into AI simulations, helping agents practice, perform, and perfect their skills
  • Add the power of Simulation training to your other learning investments with connected learning and simulation experiences
Watch Product Overview
Watch Product Overview

Trusted by Industry Leaders That Perform

“SymTrain helped us not just onboard faster, but smarter. Our agents were confident and consistent from day one, and it showed in our client’s results.“
Tamara Schroer,
VP of Education &  Development

7 Minutes

from Idea to Simulation
“What stands out from other tools we've seen in the industry it's that we don't have to wait for anyone. We tested once how quickly we could make a Sym and it was 7 minutes.“
Jenni Irving,
Business Transformation & Learning Professional

7 Minutes

from Idea to Simulation
“We were impressed with the seamless implementation and launch of SymTrain. In the 1st week, we witnessed tangible performance improvements, highlighting the engaging and effective nature of the platform.“
Glorie Estacio,
Senior Manager, Learning & Performance Impact

7 Minutes

from Idea to Simulation

Before you book a demo, see the projected operational value for your contact center.

See Your ROI First
See Your ROI First
Connected Coach

Extend AI Training into other Learning Apps

Embed simulations into your agent desktop tools across all major CCaaS point solutions like LMS, PM, QA

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